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Category - General

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How to use PTZ NDI Camera connect Skype, Zoom
First, if you have a PTZ NDI Camera, you should install NDI TOOLS, then running application, choose NDI Camera Video source...
How to restore factory defaults
You can restore factory defaults in the following two ways: 1. You can use the IR remote: press [MENU]→(Restore Default) 2. You can also press the shortcut keys in the IR remote to quickly recover the default: [*]→[#]→[6]
How to restore camera’s default IP address,username and password?
  Method 1. You can use the IR remote to restore the default IP address: Press [*] + [#] +[MANUAL] The default IP address: 192.168.100.88 Method 2.  1. Open web browser, type camera’s IP address to go to the camera login page. 2. Log in to the camera’s web interface. 3. Click [System]-[Factory Default] Then you can see...
How to find PTZ IP address?
There are 3 ways to find the IP address. Method 1: 1.Reconnected the camera to a monitor 2.Then restart the camera. 3.After that, the IP address can be found on the upper left corner. Method 2: 1. Please download upgrade v2.91 2. upgrade v2.91 -> upgrade v2.91> upgrade_standard.exe -> Language: choose English  -> click “Search” Method 3: The IP address is visible...
Which video formats does PTZ compatible with BlackMagic devices?
How to update the new firmware
Note:The configuration tool provided by the camera manufacturer can be modified directly Step 1. Turn off Windows Defender firewall first 1). Click the buttons below in turn  [Windows]–[Windows System]–[Control Panel]–[System and Security]–[Windows Defender Firewall]–[Turn Windows Defender Firewall on or off] 2). Select the following options, then click “OK” Step 2: Connect the camera(IP) to laptop/PC(IP),...
Does AI Tracking Camera supports ZowiePTZ?
ZowiePTZ doesn’t support the AI Tracking PTZ Camera (90482-970,90483-970, 90492-970,90493-970)and AI Tracking PTZ Camera 4K (90482-960,90483-960).
AI PTZ Camera(1080P Version) - HDMI & SDI output delay
Note: 1. Test using the camera for the 20x lens version 2. The test resolution frame rate is: 1080P60, 1080P50, 1080P30, 1080P25, 1080I60, 1080I50, 720P60, 720P50 3. The brand and model of the monitor used in the test: Konvision-KVM-2450W, Lenovo P27h-30 4. The distance between the test light source and the camera:  90cm 5. The...
How to upgrade the firmware at MAC OS?
First, upload dialog in Chrome (select a file from your computer), Click Other to select All Files, otherwise, the .pkg files will be greyed out and cannot be selected. In Chrome’s dialog go to > System > Firmware Upload (select a file from your computer), Click “Options” – then click the format popup, (show) all...
How do I connect Mac PC to the AI PTZ camera?
Here are the operation steps on the MacBook Pro. 1. Click “Setting”. And you will see this page. 2. Click “System Settings”. 3. Click “Network”. 4. Click “Add Service”. 5. Click the blue button and choose “Wi-Fi”. Then type a proper Service Name, such as “Wi-Fi-2”, then click “Create”. 6. Click “Wi-Fi-2” which is created...
How to upgrade Zowietek products?
How to use USB MIC