Category - General

Depending on the ambient temperature and the functions turned on, the operating temperature of ZowiePTZ will change. Generally, ZowiePTZ can work normally under the temperature of 80 ℃.

Click [*] + [#] + [Manual] in sequence, ZowiePTZ will restart and restore the default username, password and IP settings. By default, the username and password are both admin, and IP DHCP is turned on.

Click [*] + [#] + [6] in sequence and the device will automatically restart and restore to factory settings.

Please check the color bit supported by the monitor/switcher first. If it is a Feelworld series video switcher, please try to set the color bit to 8bit. https://zowietek.com/knowledge-base/feelworld-output-cannot-be-detected/ If you are using an ATEM mini pro, please check whether you are using the input 1 of the ATEM. Please try using other input ports. Currently,...

If you find that the audio and video are not synchronized when using ZowieCam or ZowiePTZ to record. Please make sure that the NDI/HDMI signal output by the camera is synchronized with the audio and video Please make sure that the storage device used meets the requirements, as shown in the following link: https://zowietek.com/knowledge-base/recommendations-for-storage-device-speed/ Please...

1. Please open the SRTMiniSever software and select the streaming method. It can stream to the LOCALNET or INTERNET. 2. Open the start button on the right. Choose the streaming line and copy the SRT URL and Stream ID of the line. 3. Log in to the ZowieBox web console and click Setting->Streaming->Internet. Click +Add to add a new streaming task. Enter...

Yes, it can. ZowiePTZ can push streams to up to four platforms at the same time (such as TikTok, YouTube, etc.), but it can only push streams to two platforms under the same protocol. That is to say, the stream can be only pushed to two platforms by RTMP(S) or SRT.