You can restore factory defaults in the following two ways: 1. You can use the IR remote: press [MENU]→（Restore Default） 2. You can also press the shortcut keys in the IR remote to quickly recover the default: [*]→[＃]→[6]
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Please make sure that ZowiePTZ and the computer are in the same LAN. The Companion software runs on the web page. Therefore, after successfully installing Companion on one computer, you can run the Companion web page on other computers in the same LAN to control the camera.
When using a USB flash drive or TF card for upgrade, please make sure that the format of the USB flash drive and TF card used is FAT32 or exFAT, otherwise the device may not detect the USB flash drive and cause the upgrade failure.
If the upgrade process is stuck between 40% and 100% for more than 10 minutes, please try to unplug the power and restart the device, change the browser to upgrade again or use USB to upgrade. The USB upgrade method is as follows: https://www.zowietek.com/knowledge-base/how-to-upgrade-with-usb/
If the webpage background cannot obtain data after the upgrade, please try to restart the device or restore the device to factory settings.
If the device repeatedly restarts after the upgrade fails and the upgrade using a USB flash drive still fails, please contact after-sales.
