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Category - General

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Why doesn't ZowieBox support decoding NDI sources from VLC, NDI, OBS, etc.?
Currently, when VLC, NDI, OBS and other software do NDI encoding, the encoding format is mostly NDI|HB or Full NDI, ZowieBox does not support NDI|HB and Full NDI decoding as the specification, if you need to decode these NDI sources, please use the Bridge tool of NDI Tools to convert the NDI source to HX...
How to Decode NDI Source
How to decode/encode SRT to ZowieBox using vMix
How to use NDI Discovery
How to upgrade with USB
How to use the UVC to HDMI function
How to use RTMP sever
Does ZowieBox support saving video files to local disk?
Yes. Insert a SD card or a USB flash drive into ZowieBox and open the recording in the web page. After entering the alias and video file prefix, click the Save and Open button.
Is it possible to decode the NDI® stream emitted by another device using ZowieBox ?
ZowieBox can discover all devices in the same network segment after activating NDI, and  please directly select the NDI stream to be decoded.
What is the latency from encoding to rendering when using ZowieBox to transmit 4K30 signal?
During the process of video capture, NDI encoding, transmission, NDI decoding and rendering, ZowieBox will be affected by various factors such as network, display, decoder, and operating factors. In an ideal situation, the latency to process a 4k signal is about 170ms.
Can in record to usb and encode at the same time?
Yes, ZowieBox supports encoder and recorder simultaneously.
How to check recorder status?
The Tally on the ZowieBox can indicate the Tally working status when it is in the automatic mode. The indicator status as follows: Note: When the mode of ZowieBox is NDI encoding mode and output to other NDI receivers, such as vMix, OBS, etc. ZowieBox will change the color of the tally light according to...
Device is hot, will it has any problem?
No, it will not. ZowieBox can work normally below 158°F.
Does ZowieBox support OSD?
Yes, it does. After clicking the “OSD” option on the left column of the web, the page of OSD will be shown as follows. When using the OSD function, please add a canvas first, and the resolution of the canvas can be 3840×2160, 1920×1080, 1280×720, or 720×1280. ZowieBox supports adding up to four canvases. Then you can...
What is the latency from encoding to rendering when using ZowieBox to transmit 4K30 signal?
During the process of video capture, NDI encoding, transmission, NDI decoding and rendering, ZowieBox will be affected by various factors such as network, display, decoder, and operating factors. In an ideal situation, the latency to process a 4k signal is about 170ms.
Would this be usable by a gaming console? for example, is the HDMI passthrough (with no latency) while recording to YouTube?
Of course, ZowieBox currently supports HDMI signal sources without HDCP protocol, such as PS5, Xbox, Switch, and so on. ZowieBox supports HDMI passthrough with no latency so that users can have a better gaming experience. Passthrough is enabled by default, users can enjoy zero-latency output without additional operations.
Does it support power pass through? Meaning can the ZowieBox accept or provide power through the USB-C?
Yes,ZowieBox supports direct use of USB-c power supply or PoE power supply. (1) USB-C Use the USB TYPE C power adapter to power the ZowieBox and then the screen will turn on. It is recommended to use the 25W power adapter configured by ZowieBox for power supply. (2) POE ZowieBox can also be powered by Power...
Can ZowieBox switch to a still image? Like jpeg that says be right back?
Yes,ZowieBox has the OSD function, which supports users to add custom text and pictures. To switch to a still image, please follow the steps below: Step 1: Log in to the web console of ZowieBox and click Setting->Video->OSD to reach the OSD setting interface. Step2:Click the Add button to add a canvas, and the resolution of the...
How to switch to NDI mode
 please click Setting->Streaming->NDI and turn on the NDI enable button.  Click System-> Default to restart the ZowieBox. After a successful restart, ZowieBox will switch to NDI mode.
Can it get multiple NDI feeds as input?
When ZowieBox is in decoder mode, it only supports decoding one NDI stream at the same time.
How to switch to Decoder mode?
Please log in to the web console and click Setting-> System->Working Mode to switch to decoder mode. 
How can I use ZowieBox connect to PTZ Camera?
Currently ZowieBox supports using IP Visca, Visca, Pelco D and Pelco P protocols to connect and control PTZ cameras. Please click Setting-> Camera ->PTZ to set parameters. IP VISCA When the camera has network capabilities and supports IP Visca, users can use IP Visca for camera control. Step 1: Enter the IP of the camera...
How to switch HDMI loop out and output?
ZowieBox is set to loop out by default. If you need to switch the output, please log in to the web console first, and click Setting->Video -> Output. Turn the loop put button off and click Save. In decoder mode, all decoding has to be disabed first in order to switch Video Out to HDMI...
If ZowieBox didn't connect LAN, how can I control the record function?
The hotspot of ZowieBox is turned on by default. When ZowieBox has no network connection, please use the mobile device to connect to the hotspot of ZowieBox to control ZowieBox.  1. Find the SSID and password on the bottom of ZowieBox, as shown in the figure below. 2. Open the WiFi page of the mobile...
How can I power for Monitor or PTZ Camera by ZowieBox's DC out?
The DC out is turned off by default. If users want to use the DC out function, please log in to the web control interface of ZowieBox first. Click Setting->Dashboard and turn on the DC out button. Please connect to the DC OUT port with a DC5.5*2.1MM male-to-male power cord, and then connected to the...
How can I use X-Box to control the PTZ Camera via ZowieBox?
Connect ZowieBox to PTZ camera. Connect the X-Box controller to the computer. Log in to the ZowieBox web console and keep the page in the Live interface. Make sure the mouse focus is on the ZowieBox web console and you can use the X-Box controller to control the PTZ camera connected to the ZowieBox. The...
How to use video recording
ZowieBox supports recording via USB, TF card or NAS. Please insert the USB or TF card into the device first. Log in to the web console of ZowieBox, click Setting->Streaming->Record to reach the recording control interface. Video list Click the first button of the recording task to get the recording video list, where the file...
What video formats can ZowieBox create?
The video file formats supported by ZowieBox are mov, ts, and MP4. The maximum video file size is 4GB.
How do I fix the no signal problem when capturing a 4KP60 video from PS5?
 Please connect the HDMI output signal of PS5 directly to the screen, enter the PS5 system settings interface and turn off HDCP in the HDMI settings.  Enter the PS5 system settings interface, click Screen and Video, and switch the resolution to 1080p in the Video Output. And turn off the Deep Color Output. It is...
If nothing is captured on the preview screen, what should I do?
1. Please directly connect the signal source to the monitor to see if there is an output signal.   2. Check whether the video input is correct. Currently, ZowieBox only supports resolution signals below 4k30. If it is 4k60/2160p60 input, split screen display will appear, it means that ZowieBox does not support this input resolution....
If you use a 3.5 plug input for audio, will that audio also pass through the HDMI output?
ZowieBox supports HDMI audio output or line-in audio output. If users need to output line-in audio to HDMI, please log in to the ZowieBox web console, and click Setting->Audio to reach the audio configuration interface. Switch the audio source to line-in and make sure the sampling rate is not 16KHz. After successfully saving the audio...
How to use ZowieBox connect to Zoom?
1、Open the webcam software in the NDI tool. 2、Open the webcam software in the lower right corner. 3、In the pop-up Webcam window, click the settings button in the lower right corner and select the required ZowieBox source. If the required NDI source cannot be searched, please click the link to ensure that ZowieBox has switched...
How to set up PC display adapter settings when ZowieBox identifies the computer signal source as having an incorrect or unsupported resolution
Connect the HDMI signal source of the computer to the HDMI In interface of ZowieBox. Open computer settings, enter the Display settings interface, and slide down to enter Advanced display settings. Change the display screen that needs to be modified to ZowieBox, and then click Display Adapter Properties. In the pop-up window, select to List...
How to use NAS to save video file
What is the WiFi for?
WiFi is designed for easily setup, control and preview video of the ZowieBox basically.
What USB dongles does ZowieBox support?
The serial port chips currently supported by ZowieBox are FT232 and PL2303. Please use different connection methods for different serial lines: 1. USB to RS232 The pin definition of RS232 is as follows: To ensure that RXD at one end is connected to TXD at the other end, please first check the RS232 interface of...
No Ethernet Port on Laptop, how to extend ethernet to use NDI?
USB to Gigabit Ethernet adapter or USB Type-C to Gigabit Ethernet adpater are very popular and can be bough anywhere at online or local store. It is compact, very cheap and easy to use
How to perform point-to-point(P2P) video transmitter and receiver by Lan
Please prepare two ZowieBox for point-to-point video transmitter and receiver. One acts as an encoder (eg: 192.168.5.11) to convert the HDMI input signal source to NDI, and the other acts as a decoder (eg: 192.168.5.12) to decode the NDI source and output it to the display. 1. Connection method ZowieBox supports two connection methods for...
How to perform point-to-point(P2P) video transmitter and receiver over the Internet
Please prepare two ZowieBox for point-to-point video transmitter. One is used as an encoder to push streaming to the Internet through RTMP/SRT protocol, and the other is used as a decoder to decode the RTMP/SRT URL and output it to the display. 1. Connection method Please connect two ZowieBox to the PoE switch respectively, as shown in the figure below. 2....
Video file can not be viewed online
Please plug the storage device into the computer to see if the file can be played. If it can be played, then please check whether the audio format of the video recording is MP3, if it is MP3, then it is a normal phenomenon. At present, the video preview does not support the preview of...
Get RTSP streaming URL
Please log in ZowieBox web control interface, click Setting->Streaming->Local. Click the button on the right side to copy the RTSP URL directly.
FEELWORLD L2 Plus Multi Camera Video Mixer Switcher output cannot be detected
1、 Please check the input resolution and output resolution of Feelworld, it is recommended to keep both input and output resolution at 1080p60/50. 2、 Please try to plug the HDMI cable again. 3、 Please output Feelworld’s signal to other displays to see if it is correct 4、 Please download Feelworld’s software and change the Bits...
Why doesn’t ZowieBox recognize Mac mini’s signal?
By contacting Apple technical support, the Mac mini’s actual signal resolution is always the maximum resolution supported by the display. Changing the resolution through display settings can only actually change the visual image size. Therefore, Mac mini will always recognize ZowieBox as a 4k60 display, and ZowieBox currently cannot support 4k60 output and encoding. Currently it...
How to use SRTMiniSever for streaming
1. Please open the SRTMiniSever software and select the streaming method. It can stream to the LOCALNET or INTERNET. 2. Open the start button on the right. Choose the streaming line and copy the SRT URL and Stream ID of the line. 3. Log in to the ZowieBox web console and click Setting->Streaming->Internet. Click +Add to add a new streaming task. Enter...
How to discover ZoiwieBox’s NDI using OBS’s NDI plugin?
1. Click the link below to make sure ZowieBox’s NDI is turned on https://zowietek.com/knowledge-base/how-to-switch-to-ndi-mode/ 2. Enter the URL below to download the OBS NDI plugin https://github.com/obs-ndi/obs-ndi/releases/tag/4.13.0 3. Download the plugin 4. Restart OBS after installing the plugin 5. Click ‘+’ to add an NDI source 6. Click the drop-down arrow to select the required NDI...
How to modify AMD graphics card parameters to make ZowieBox output normal
1. Open AMD Settings by right-clicking on your desktop and select AMD Settings. 2. Click on Gaming->Display 3. Change the color depth to 8bit. 4. Change the Pixel format to 4:2:2 5. Close AMD Settings, when done.
Recommendations for storage device speed
How to switch output resolution in decoder mode
How to recover ZowieBox if it works abnormally after the upgrade
After the upgrade, if the LED screen is displayed on the logo interface, the web control interface keeps loading and cannot obtain information after logging in. Please click Setting->System->Default and click Restore Factory Settings.
Why 4K60/4K50/1080p120/1080p100 input is recognized as 1080p60/50 input?
This is due to our comprehensive upgrade of ZowieBox. To distinguish New Gen ZowieBox or ZowieBox, please log in to the web control interface and click Setting to view the current hardware version in the lower left corner. If the hardware version number is 3.1.4, it means it is a New Gen ZowieBox, and if the hardware version...
The difference between New Gen ZowieBox and ZowieBox
To distinguish New Gen ZowieBox or ZowieBox, please log in to the web control interface and click Setting to view the current hardware version in the lower left corner. If the hardware version number is 3.1.4, it means it is a New Gen ZowieBox, and if the hardware version is 3.1.2/3.1.3, it is a ZowieBox. This table specifically...
How to use AVoIP/UVC to NDI function
How to use USB MIC
Why is the image green or unavailable when input to the monitor/ATEM?
Please check the color bit supported by the monitor/switcher first. If it is a Feelworld series video switcher, please try to set the color bit to 8bit. https://zowietek.com/knowledge-base/feelworld-output-cannot-be-detected/ If you are using an ATEM mini pro, please check whether you are using the input 1 of the ATEM. Please try using other input ports. Currently,...
How to upgrade Zowietek products?
Upgrade Troubleshooting
Please make sure that you do not use mDNS to log in to the webpage during the upgrade process. To ensure stability during the upgrade process, the mDNS function will be turned off after the upgrade is detected, resulting in upgrade failure. When using a USB flash drive or TF card for upgrade, please make...
How to use NDI multicast?
Hardware Version and Compatibility
In order to continuously improve and optimize the functions of Zowietek products, All Zowietek products has gone through multiple hardware version iterations. The specific hardware versions and corresponding functions are as follows: ZowieCam y=1(M12),2(CS),or 3(AF) Hardware Version UVC Out Fan Mode SDI Output 4k30->1080p30 4.y.2 × × √ 4.y.3 × × √ 4.y.6 × ×...
How to configure SRT related parameters?
SDI Incompatible Devices
How to use NDI Discovery Sever to achieve cross-segment encoding and decoding
How to stream to OBS by SRT
How to select level A or level B for 3G SDI output
How to switch USB between host and device mode
How to use ZowieAPI with Bitfocus Campanion and Stream Deck for scheduled recording
How to use the UVC function of DJI
How to use pocket3 to streaming to ZowieBox
How to improve ZowieBox temperature/fan sound
How to troubleshooting when ZowieBox has no signal when connected to PS5
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