RMA

RMA Shipment

Original packaging should be used in available to minimize the potential for shipment damage. Board product must be enclosed in an anti-static bag to avoid ESD damage. All RAM returned items must follow the shipping instruction on RMA form. Otherwise, Zowietek don’t take any responsibility to the tax, delay, damage or refuse. The customer is responsible for paying the shipment charges when returning the product to Zowietek. Zowietek will pay for the shipment of the repaired items under warranty policy. RMA form can also be downloaded in document under support section.

RMA Return Procedures

In the event of a hardware failure, please contact Zowietek to verify product failure. Once the failure confirmed, please obtain a Return Material Authorization (RMA) number and fill out the RMA form properly in detail. Zowietek reserves the right to refuse the shipment that do not have an authorized RMA number or that do not follow the shipping instructions on RMA form. If RMA requested items was not received from the customer within thirty (30) days of the RMA assignment date, the RMA will be closed.
RMA product in valid warranty period will be repaired or replaced with new or refurbished parts free. A product whose warranty period has expired or which has been damaged or misused may be determined to be out of warranty. It will be repaired or replace for a fee.