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News
Page 2
News

MediDVR MD1U vs MD2

10/21/2022
zowietek-medical-video-recorder
News

Two New HD Medical Video Recorders Released

03/24/2022
zowietek 5G live stream encoder
News

Zowietek 5G / 4G Bonded Live Stream Encoder Released

11/11/2021
SDI Video Capture Card
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Two Zowietek 4 Channel Video Capture Cards Announced

07/29/2021
PTZ Universal Controller
News

Two Zowietek PTZ Camera Controller Keyboards Announced

07/14/2021
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ZOWITEK 4 channel HDMI Live Video Switcher Announced

07/08/2021
zowiePTZ
News

Solution For Multi-Camera Solo Operation Announced

06/11/2021
News

PTZ Camera Comparison: Zowietek V.S. PTZOptics

05/20/2021
PTZ-camera-5
News

PTZ camera and PTZ NDI camera with HDMI/SDI output announced

03/11/2021
Amazon prime day deal zowietek PTZ streaming camera (2)
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PTZ Streaming Camera – Amazon Prime Day Sale

10/10/2020
bonding service
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Zowietek Aggregation Server

05/20/2020
News

HD Portable Dual Video MegaDVR II released

04/26/2020
portable bonded dual video streaming encoder
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LiveV200 Successfully Implemented in the Medical Surgical Video Streaming

04/26/2020
Backpack 4G Bonded Dual Camera Video PiP Video Streaming Encode
News

Two new backpack video streaming encoders released

04/10/2020
portable bonded dual video streaming encoder
News

Portable Bonded Dual Video Streaming Encoder Released

07/01/2019
Portable MediDVR
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New product Launch — Portable Medical Video Recorder

01/18/2018
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HD Live Video Streaming Encoder

01/18/2018
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Upgraded Surgical Video Recorder II

10/11/2017
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Upgraded Surgical Video Recorder

04/03/2017
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The new responsive website launch

03/23/2017
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Zowietek aounnce up-to-date driver and SDK

12/28/2016
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Zowietek aounnce single USB TV BOX

12/28/2016
News

PCI DVB-C TV Card is ready

12/28/2016
News

Ulead and Zoweitek team up to offer OEMs

12/28/2016
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Why doesn't ZowieBox support decoding NDI sources from VLC, NDI, OBS, etc.?

Currently, when VLC, NDI, OBS and other software do NDI encoding, the encoding format is mostly NDI|HB or Full NDI, ZowieBox does not support NDI|HB and Full NDI decoding as the specification, if you need to decode these NDI sources, please use the Bridge tool of NDI Tools to convert the NDI source to HX and then decode it.

How to switch output resolution in decoder mode

1.Log in to the ZowieBox web console, click Setting->Streaming->Decoder, and make sure that no streams are decoded. The output format cannot be switched during decoding.

2.Click Setting->Video->Output, make sure Loopout is turned off and select the required output format and click Save.

Suggestion for different lens working distance

Different models of lenses require different working distances at different zoom ratios, otherwise it may lead to focusing failure, focus breathing and other phenomena.

How to control ZowiePTZ by BITFOCUS Companion
  1. Please download Bitfocus Companion from the Bitfocus official website: https://bitfocus.io/companion
  2. Please make sure that ZowiePTZ and the computer are in the same LAN. The Companion software runs on the web page. Therefore, after successfully installing Companion on one computer, you can run the Companion web page on other computers in the same LAN to control the camera.
  3. ...
How to calibrate M12 lens AF model

AF mode camera is fine tuned focus at 1 meter object distance at factory. If you install a new M12 lens for the first time, you need to focus manually and then calibrate it.

1) Log in to the ZowieCAM web page

2)Click 'Setting->Camera->Image->Start Calibration ,then manually twist the focus ring until it is completely sharp.

3)Then click 'End Calibration'on the web page.

Upgrade Troubleshooting
  1. Please make sure that you do not use mDNS to log in to the webpage during the upgrade process. To ensure stability during the upgrade process, the mDNS function will be turned off after the upgrade is detected, resulting in upgrade failure.
  2. When using a USB flash drive or TF card for upgrade, please make sure that the format of the USB flash drive and TF card used is FAT32 or exFAT, otherwise the device may not detect the USB flash drive and cause the upgrade failure.
  3. If the upgrade process is stuck between 40% and 100% for more than 10 minutes, please try to unplug the power and restart the device, change the browser to upgrade again or use USB to upgrade. The USB upgrade method is as follows: https://www.zowietek.com/knowledge-base/how-to-upgrade-with-usb/
  4. If the webpage background cannot obtain data after the upgrade, please try to restart the device or restore the device to factory settings.
  5. If the device repeatedly restarts after the upgrade fails and the upgrade using a USB flash drive still fails, please contact after-sales.
Hardware Version and Compatibility

In order to continuously improve and optimize the functions of Zowietek products, All Zowietek products has gone through multiple hardware version iterations.

The specific hardware versions and corresponding functions are as follows:

How to troubleshoot when ZowieBox cannot decode NDI
  1. If the decoded NDI source shows no video

(1) Please use official NDI software, such as NDI monitor, to check whether the NDI source can be decoded normally.

(2) Please check whether the IP address displayed by the NDI source is in the same network segment as the IP address of ZowieBox.

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