General FAQ
4K Video Encoder/Decoder
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Quick Start
- How to supply power for ZowieBox？
- How to set up ZowieBox to connect with my equipments?
- What is the login account and password of the ZowieBox?
- My computer can't find ZowieBox at NDI tool, what should I do?
- How to set the IP address for ZowieBox?
- How to change device name?
- How to manually update firmware for ZowieBox?
- How to connect with Nintendo Switch?
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General
- How to use the UVC to HDMI function
- How to Decode NDI Source
- How to use NDI Discovery
- How to use RTMP sever
- How to upgrade with USB
- Does ZowieBox support saving video files to local disk?
- Is it possible to decode the NDI® stream emitted by another device using ZowieBox ?
- What is the latency from encoding to rendering when using ZowieBox to transmit 4K30 signal?
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Stream
- Can ZowieBox stream to multiple destinations at once?
- Is it possible to decode the NDI® stream emitted by another device using ZowieBox ?
- Does this device support RTMP(S), the secure RST that facebook is now requiring?
- How to stream to YouTube
- How to stream to Facebook?
- How to stream to Wowza
- Can it store multiple steam keys for YouTube?
- How can I solve image and sound out of sync in OBS?
4K HDMI Video Recorder
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Quick Start
- What is the login account and password of the ZowieBox?
- How to set the IP address for ZowieBox?
- How to change device name?
- How to manually update firmware for ZowieBox?
- How to connect with Nintendo Switch?
- How to reset ZowieBox?
- Will this save the settings after being disconnected from power?
- How to connect with PS5/4 ?
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General
4K PTZ Camera
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Quick Start
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General
- Meaning of indicator lights
- Suggestion for different lens working distance
- ZowiePTZ operating temperature
- How to use Tally light
- How to switch to standby mode
- How to change the IP address of ZowiePTZ by IR remote control
- How to upgrade with USB
- How to restore camera’s default IP setting and password by IR remote control
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Camera Control
- Supporting Xbox Joystick control
- How to make the remote control direction correspond to the pan/tilt rotation direction
- How to control ZoiwiePTZ by ZowiePTZ software
- How to control ZowiePTZ by ZowieBox
- How to control your ZowiePTZ by vMix
- Installing the OBS plugin to your windows PC to control ZowiePTZ by OBS
- How to use STREAM DECK to control the ZowiePTZ
- How to control ZowiePTZ by BITFOCUS Companion
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Camera Setting
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Streaming
4K POV Camera
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Quick Start
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General
PTZ Camera
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Quick Start
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General
- Does this camera need the power adapter if I use a POE switch？
- How do I set the PTZ camera to be on my network?
- How to restore factory defaults
- How to restore camera's default IP address，username and password in IR remote control
- How to use PTZ NDI Camera connect Skype, Zoom
- How to find PTZ IP address
- How do I connect Mac PC to the PTZ camera?
- How do I change the IP address of PTZ Camera?
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Camera Setting
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Camera Control
- IR remote control shortcuts
- What are the possible ways I can control my PTZ camera?
- If I set a preset using the remote control, can I call that preset from the IP interface?
- Installing the OBS plugin to your windows PC to control PTZ camera by OBS
- How to get PTZ NDI Camera working in NDI
- How to use STREAM DECK to control the PTZ camera
- Supporting Xbox Joystick control
- How to control your PTZ cameras by vMix
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Streaming
- How to feed RTSP from ZOWIETEK PTZ cameras into some commonly used video mixing software (OBS, vMix)
- RTMP live streaming to YouTube with PTZ camera
- RTMP live streaming to Facebook with PTZ camera
- How do I stream to YouTube live with vMix?
- How do I use OBS to push streams?
- How do I use vMix to pull RTSP streams?
- How to pull stream through RTSP(VLC)
- How to get PTZ cameras’ videos in vMix
AI PTZ Camera
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Quick Start
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General
- How to use PTZ NDI Camera connect Skype, Zoom
- How to restore factory defaults
- How to restore camera’s default IP address，username and password?
- How to find PTZ IP address?
- Which video formats does PTZ compatible with BlackMagic devices?
- How to update the new firmware
- Does AI Tracking Camera supports ZowiePTZ？
- AI PTZ Camera（1080P Version) - HDMI & SDI output delay
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Streaming
- How to get PTZ cameras working in OBS
- How to get PTZ cameras’ videos in vMix
- RTMP live streaming to YouTube directly from the AI PTZ camera
- RTMP live streaming to Facebook directly from the AI PTZ camera
- How to feed RTSP from ZOWIETEK PTZ cameras into some commonly used video mixing software (OBS, vMix)
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Camera Control
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Camera Setting
PTZ Controller
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General
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PTZ Universal Controller 90950-221
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PTZ Network Controller 90950-222
- Quick Start
- Setting up your PTZ Network Controller
- How to search the camera by ONVIF
- How to set preset and call preset?
- How many presets (max) per camera can you set up?
- Can the controller be turned off when using POE?
- When the PTZ camera is mounted on the ceiling, I go right with the joystick the camera goes left and when I push the joystick to the left it goes. How can I fix this problem?
- Will this viewer work with 4k camera system?
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PTZ Serial Controller 90950-211
Streaming Encoder
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Quick Start
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General
- How to get a RTMP(S) URL?
- How to update the firmware?
- What cameras are compatible with the LiveV400?
- What platforms can I stream to with LiveV400?
- What resolutions and framerates can the LiveV400 stream?
- What to do if the video is not clear
- Is the LiveV400 supposed to run hot?
- The sound of the fan of LiveV400 affected me, how to solve this problem
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Network
- Which bands（frequencies） does the LiveV400 support?
- Which 4G（LTE）USB dongle does the LiveV400 support?
- How to connect the LiveV400 to the internet
- The most important step to use the built-in 5G/4G(APN setting)
- How to bond
- Can the LiveV400 stream to multiple destinations at once?
- How to aggregate the network to make the live more smooth
- Preparation before pushing the stream
Surgical Video Camera
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Quick Start
- How to connect the surgical video camera to my device?
- NDI Tool cannot search for the 4k surgical camera?
- How to supply power to the surgical camera?
- what is the login account and password of the surgical camera?
- How to reset the surgical camera?
- How to use the surgical camera?
- How to push streaming?
Medical Video Recorder
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Quick Start
- What are the recommended USB device specifications?
- How to set the MediDVR clock
- Set the size and time of video clips
- How to capture the still images during video recording
- How to manually select the video source
- How to select the audio source
- How to playback the videos just recorded or stored on the MediDVR
- How to pull stream to view live video
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General
- Brief description of the MediDVR
- What video resolutions are supported?
- Set up the video input and resolution on the MediDVR
- Output formats supported by the MediDVR
- How to find the version information on the MediDVR
- How can I search patient data?
- Is it possible to playback / edit the video file on a computer?
- Troubleshooting
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Storage
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Control
ZowieX
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General
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Quick Start
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