Thank you for choosing Zowietek products on Amazon.

For products purchased through Amazon, please refer to the following guidelines for returns, exchanges, refunds, and technical support.

1. Returns, Exchanges & Refunds

For products purchased on Amazon, all return, exchange, and refund requests must be initiated through the relevant Amazon order or customer service system, in accordance with Amazon’s applicable policies.

Zowietek does not directly process refunds or manage Amazon order-related returns and exchanges outside the applicable Amazon procedures.

To request a return, replacement, or refund, please sign in to your Amazon account, go to Your Orders, locate the relevant order, and follow the available return or replacement instructions. If you need further assistance with your order, please contact Amazon Customer Service.

Please do not send any product to Zowietek without prior written authorization.

2. Product Technical Support

Zowietek provides product-related technical assistance, including:

• Product setup and configuration
• Network connectivity and IP address settings
• Streaming and NDI® configuration
• Compatibility and integration questions
• Basic troubleshooting and diagnostic guidance

For technical assistance, please contact support@zowietek.com and provide your product model, a description of the issue, your Amazon order number, and any relevant screenshots or videos.

Our technical team will be happy to help troubleshoot product-related issues and provide configuration guidance.

3. Warranty & Out-of-Warranty Issues

Warranty coverage is subject to the applicable product warranty terms and purchase documentation.

If your product experiences a potential hardware failure, please contact Zowietek technical support for initial troubleshooting and guidance regarding the applicable warranty process.

For products outside the applicable warranty period, free warranty service is not available. If further assistance is required, Zowietek may assess the reported issue and advise whether paid repair, replacement parts, or another service option is available. Any such service is subject to technical evaluation, parts availability, and confirmation of the applicable service terms.

Please note that technical support does not automatically authorize a return, exchange, refund, or repair. Return and refund requests must follow the applicable Amazon procedures, and any warranty service is subject to the applicable warranty terms and authorization requirements.

4. Contact Information

For Amazon returns, exchanges, refunds, and order-related inquiries:
Please sign in to your Amazon account and visit Your Orders, or contact Amazon Customer Service through the official website: https://www.amazon.com/