For products purchased through B&H Photo Video, please refer to the following guidelines for returns, exchanges, refunds, and technical support.
1. Returns, Exchanges & Refunds
Zowietek does not directly process returns, exchanges, refunds, or Return Merchandise Authorization (RMA) requests for purchases made through B&H Photo Video.
For all return, exchange, and refund inquiries, please contact B&H Photo Video directly through your B&H account or its official customer service channels. All requests are subject to B&H’s applicable policies and terms.
Please do not send any product to Zowietek without prior written authorization.
2. Product Technical Support
Zowietek provides product-related technical assistance, including:
- Product setup and configuration
- Network connectivity and IP address settings
- Streaming and NDI® configuration
- Compatibility and integration questions
- Basic troubleshooting and diagnostic guidance
For technical assistance, please contact support@zowietek.com and provide your product model, a description of the issue, and any relevant screenshots or videos.
3. Warranty & Out-of-Warranty Issues
Warranty coverage is subject to the applicable product warranty terms and the purchase documentation.
For warranty-related inquiries, please contact B&H Photo Video or Zowietek technical support for guidance on the appropriate next steps. Zowietek does not directly authorize returns, exchanges, or refunds for B&H purchases.
For products outside the applicable warranty period, free warranty service is not available. If further assistance is required, Zowietek may assess the reported issue and advise whether paid repair or another service option is available. Any such service is subject to technical evaluation, parts availability, and confirmation of the applicable service terms.
Please note that technical support does not constitute authorization for a return, exchange, refund, or repair.
4. Contact Information
For returns, exchanges, refunds, and order-related inquiries:
Please contact B&H Photo Video through its official website: https://www.bhphotovideo.com/
